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FAQs

Shipping

We ship exclusively through USPS.

We offer four levels of shipping that you can choose from at checkout: First Class (5 - 7 business days), Priority (3 - 5 business days), Expedited Priority (2-3 business days) and Free Shipping (5-10 business days).

All orders come with a tracking number. You can track your order view the link in the Order Confirmation and you will also receive shipping updates throughout your package's journey.

We ship to most countries but please keep in mind that import taxes may apply. You can check if your country is eligible on the USPS website.

This varies from country to country and depends on the order amount. Unfortunately due to the number of places we ship to and all of the variables we are not able to give a definite answer. Please check your local government websites for more information.

Returns, Refunds & Exchanges

We offer a 30 day guarantee on all of our products. If you are not 100% satisfied please reach out to team@arcanegoods.com to let us know. We will let you know what your options are and make sure you leave happy.

It varies from case to case but in most cases we can provide you with a return shipping label.

Arcana Note

We recommend giving your Arcana Note leather journal a coat of leather oil once a year. If the leather begins to feel dry before then, you may consider twice a year. 

Any leather oil or conditioner should work. We personally use Obenauf Heavy Duty LP since it uses a natural beeswax formula that smells wonderful. 

Whichever product you choose, be sure to only use a very small amount. Also, remove all of the contents from the binder before conditioning it. Allow a few days for it to dry before returning the contents or hit it with a blow dryer to help the oils absorb.

It is normal for the leather to darken after conditioning it. It will lighten up as the leather dries up again.

Dice Dash

You should receive an automated email within a week but if you do not receive it please feel free to send your name to team@arcanegoods.com

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